Shipping Policy

Thank you for visiting and shopping at SwinSoft Limited. Below you will find the terms and conditions that constitute our Shipping Policy for our 3-in-1 Sonic Electric Toothbrush & Water Flosser Combo and related accessories.

1. Shipment Processing Time

We know you are excited to upgrade your oral hygiene routine, so we work hard to get your order out the door quickly.

  • All orders are processed within 1 to 2 business days.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • If we experience a high volume of orders or unexpected transit disruptions, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you immediately via email or phone.

2. Delivery Estimates

We ship our orders using reliable domestic courier networks to ensure your parcel arrives safely.

Standard delivery across the typically takes 3 to 5 business days from the date of dispatch. If you require your dental kit sooner, you can opt for our express shipping service at checkout, which features a delivery estimate of 1 to 2 business days. Please note that delivery delays can occasionally occur due to seasonal courier volumes or extreme weather conditions.

3. Shipment Confirmation and Order Tracking

Once your order has been packed and handed over to our delivery partner, you will receive a Shipment Confirmation email.

  • This email will contain your unique tracking number(s).
  • The tracking number will become active and trackable online within 24 hours of dispatch.

4. Customs, Duties, and Taxes

SwinSoft Limited is not responsible for any customs fees, duties, or tariffs applied to your order by your local government.

  • All fees imposed during or after shipping are the sole responsibility of the customer (tariffs, taxes, etc.).
  • For domestic shipments within the United Kingdom, no customs duties apply.

5. Damages and Missing Parcels

SwinSoft Limited is liable for items that arrive broken or get lost during transit. If your order arrives damaged or is marked as delivered but missing, please follow these steps:

  • Save all packaging materials and damaged goods before filing a claim.
  • Take clear photographs of the damaged product and outer packaging.
  • Contact our customer service team within 7 days of delivery using the details below so we can arrange a complimentary replacement or refund.

6. Contact Us

If you have any questions about the delivery of your package, transit times, or need to update your shipping address prior to dispatch, please reach out to our logistics department:

Business Name: SwinSoft Limited

Address: 88 Groundwell Road, Swindon, Wiltshire, United Kingdom, SN1 2NB

Phone: +44 74506 24385